Shipping policy

Flyght Pizza Shop Shipping Policy

Effective Date: [Month Day, Year]

This Shipping Policy applies to apparel and merchandise orders placed through flyghtpizza.shop. Food products are sold through a separate website and are not covered by this policy.

1. Order Processing and Production

All apparel merchandise purchased through flyghtpizza.shop is produced and fulfilled through Inked Mesh.

Orders generally require up to fourteen (14) business days for processing before they are handed over to the shipping carrier. Processing includes order review, production, quality control, packaging, and preparation for shipment.

Business days are Monday through Friday and do not include weekends or applicable federal holidays. Processing times may be longer during holidays, product launches, promotional periods, or periods of unusually high order volume.

The fourteen-business-day processing period is the estimated time before shipment. It does not include carrier transit time or delivery time.

2. Shipping Destinations

We ship apparel merchandise to addresses within the United States and to eligible international destinations.

Some destinations may be unavailable because of carrier restrictions, customs requirements, legal restrictions, or other circumstances outside our control. If we are unable to ship an order to the provided destination, we will contact the customer regarding available options.

3. Shipping Methods and Costs

Orders are shipped using United States Postal Service (USPS) or United Parcel Service (UPS), depending on the destination, package characteristics, service availability, and shipping method selected.

Shipping charges are calculated at checkout based on the shipping destination, order contents, package size or weight, and available shipping services. The applicable shipping charge will be displayed before the customer completes the order.

Unless otherwise stated at checkout, shipping charges do not include customs duties, import taxes, brokerage charges, or other fees imposed by a destination country or shipping authority.

4. Transit and Delivery Estimates

After an order has completed processing and is handed to USPS or UPS, the carrier’s estimated transit time will depend on the shipping service selected and the delivery destination.

Carrier delivery estimates are not guaranteed and may be affected by weather, transportation interruptions, customs processing, incorrect address information, carrier delays, or other circumstances beyond our reasonable control.

Customers should use the tracking information provided after shipment to monitor delivery status. If tracking information indicates that a package is delayed, customers should contact us at flyghtpizza@gmail.com so that we can assist with available next steps.

5. International Shipments

International customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, value-added taxes, and other charges assessed by the destination country, customs authority, USPS, UPS, or another applicable carrier.

These charges are not included in the shipping charge unless expressly stated at checkout. We do not control the amount, timing, or assessment of international customs charges.

International shipments may be delayed or held by customs. Customers are responsible for providing accurate delivery information and completing any customs-related requirements necessary to receive the shipment.

We may be unable to refund shipping charges, customs charges, duties, taxes, or other third-party fees when an international shipment is delayed, refused, or returned because the recipient does not pay applicable charges or complete required customs procedures.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, suite, postal code, and any other information required for delivery.

If an order has not yet entered production, customers should contact us promptly at flyghtpizza@gmail.com to request an address correction. We cannot guarantee that address changes can be made after an order has entered production or been shipped.

Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete address provided by the customer.

7. Damaged or Incorrect Merchandise

If an apparel item arrives damaged, defective, or different from the item ordered, the customer should contact us at flyghtpizza@gmail.com as soon as reasonably possible after delivery.

To help us resolve the issue, the customer may be asked to provide the order number, a description of the problem, and photographs showing the damaged or incorrect merchandise and packaging.

In most cases, the customer may keep the damaged or incorrect item. If the issue is confirmed, we will provide a replacement at no additional cost to the customer. A return of the original item will not be required unless we specifically request one.

Replacement merchandise is subject to product availability. If a replacement is unavailable, we will work with the customer to determine an appropriate resolution.

8. Lost, Stolen, or Misdelivered Packages

Once an order is accepted by USPS or UPS, delivery is subject to the carrier’s procedures and limitations. Customers should first review the tracking information and check with household members, neighbors, building management, or the delivery location if a package is marked delivered but cannot be located.

Customers should contact us at flyghtpizza@gmail.com if a package cannot be located or appears to have been misdelivered. We will make reasonable efforts to assist with carrier inquiries or claims, but we cannot guarantee recovery or replacement for packages reported as delivered to the address provided at checkout.

9. Shipping Delays

We will make reasonable efforts to process and ship orders within the timeframes stated in this policy. If we learn that an order cannot be shipped within the stated processing period, we will provide the customer with an updated estimated shipment date and available options, which may include waiting for shipment or canceling the unshipped order for a refund as required by applicable law.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.